Being effective in your current or future role as a leader – regardless of your position – is arguably the most important thing you bring to the comm center. As a leader, you help set the tone, influence morale, and model the way for your colleagues at every level.
The Solution:
In this all-inclusive training, you’ll receive the tools to thrive in your role as a successful leader and gain the power to greatly influence people and the culture of your comm center.
TOPICS INCLUDE
Leadership
Positive Interaction with Difficult People
Accountability and Responsibility
Staying Motivated and Motivating Others
Time Management
Best Practices of Great Comm Centers
PROGRAM INCLUDES
The 5-day course
28 TCOLE credit hours (for attendees from Texas)
Certificate of Completion
Lodging for 4 nights
All meals (beginning with dinner on Monday and ending with lunch on Friday)
Ranch Activities (optional horseback riding, access to swimming pool, live music)
Single-occupancy rooms (no shared rooms)
SCHEDULE
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Arrive at the Mayan Ranch by 5:00 p.m. and get settled in your room. 5:30 p.m. session in the conference room. Refreshments from 5:45 p.m. to 6:45 p.m. Dinner begins at 7:00 p.m.
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Breakfast from 7:30 a.m. to 8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch. Refreshments from 5:45 p.m. to 6:45 p.m. Dinner begins at 7:00 p.m.
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Breakfast from 7:30 a.m. to 8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch. Refreshments from 5:45 p.m. to 6:45 p.m. Dinner begins at 7:00 p.m.
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Breakfast from 7:30 a.m. to 8:30 a.m. Classes will be held from 8:30 a.m. to 5:30 p.m. with a break for lunch and optional horseback riding. Refreshments from 5:45 p.m. to 6:45 p.m. Dinner begins at 7:00 p.m.
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Breakfast from 7:30 a.m. to 8:30 a.m. Classes will be held from 8:30 a.m. to 12:00 noon. Lunch is from 12:00 to 1:00 p.m. Depart the ranch.
WHO SHOULD ATTEND
Call-takers, dispatchers, supervisors, and managers from:
Police
Sheriff’s Offices
ISD Police
College/University Police
Fire
EMS
PROGRAM COST
Leadership Training is $1,497 per person.
Total, all-inclusive cost once at the ranch
States attending past training events include:
Texas, California, Washington, Kansas, Colorado, Arkansas, Illinois, Missouri, Nebraska, Tennessee
MEET YOUR INSTRUCTOR
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Joe Serio, Ph.D. is the founder of The 360 Dispatcher and was co-founder of The Healthy Dispatcher. He is the lead instructor in the 911 Supervisor Leadership Academy. Joe is the co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout and holds a Ph.D. in criminal justice with a specialization in leadership and organizational behavior.
UPON REGISTERING:
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