Training Ranch

It is said that your #1 resource as a leader is your people. But it’s not. Your best resource is actually your people when they’re using their time effectively to accomplish the mission you set for them. In this world of constant distraction, it’s critical that your people know how to harness their energy, handle interruptions, and remain focused on the most important tasks before them. They need the tools to turbocharge their time and become outrageously productive.

Time Management is a concise, powerful book that lays out the fundamentals of effective time management. With this one book, your people can shift their perspective about how to manage their energy, their time, and themselves!

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Time Management is exceptional. Required reading for promotion prep! I loved the unique layout.

- Christopher M. Wilson, Deputy Fire Marshal, Waller County Fire Marshal’s Office

We experience emotions—positive and negative—that we developed years ago. And we each bring that history into every relationship, every job, and every situation. If the emotions we hang on to are unhealthy, so are our reactions in the workplace. Countless hours are wasted by people who can’t handle their situations effectively. Feelings get hurt, people critical to the team’s success stop talking to each other, and problems get swept under the rug only to reemerge far worse later. It’s difficult to pursue excellence when your people are indulging their lowest emotions.

Emotional Intelligence outlines how your people can improve the way they look at, process, and manage their emotions, converting their knee-jerk reactions into even-handed responses. This book also shows how to understand other people’s emotions and interact with them more effectively.

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I’ve read Emotional Intelligence several times. It hits the mark! My wife picked it up and we had some excellent conversations. I would like one for each of our employees to share with a significant other.

- Carl Simpson, CEO, El Paso-Teller County 9-1-1 Authority, Colorado Springs, CO

Fear is the #1 reason businesses fail, organizations get stuck, and employees underperform. As a leader, this is one of the most critical realizations you can make. When employees are experiencing fear, they make fewer sales calls, handle conversations badly, drive down morale, abuse sick time, and often show up late to work. And some can have an endless supply of excuses, rationalizations, and justifications for not stepping into their potential.

Overcoming Fear provides a roadmap for your people to move from being locked down to being bolder. This book has inspired people to improve their sales numbers, go for promotions, be better team players, and improve their work and home lives.

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My family read your fear book, and we have had many great conversations. You have had a real impact on our lives!

- David Brooks, Plano Public Safety Dispatch

Working in a 9-1-1 communications center can take a toll. Recent studies have proven the link between handling traumatic calls of a life-threatening nature and the onset of burnout, compassion fatigue, and even PTSD symptoms. Over the life of a 9-1-1 professional’s career, these symptoms—including emotional numbing, avoidance and isolation, and hyper-vigilance—can cause effects felt both on and off the job. We may grow disconnected from callers and coworkers, seem distant to family and friends, and perceive the world in a different way. Those who thrive in their 9-1-1 career for the long haul—to retirement and beyond—do something differently. With the tools and perspectives found in this book, every 9-1-1 professional can more easily leave work at work, sleep better, and chart a course for less stress and more happiness.

Written with a former 9-1-1 dispatcher with the Los Angeles Police Department, the tools are tried and true. A short and accessible read, this book is found in 9-1-1 centers all across the country, praised for its easy-to-use takeaways and relatable voice. Perfect for reading while at the console.

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As a dispatcher of 10+ years, I found this book absolutely amazing. Many of the "stress" books aimed at first responders ignore the dispatcher — however, our job is crucial and presents unique challenges to overcoming stress. This book addresses a lot of the unique challenges effectively and realistically.

- Jennet Sullivan, dispatcher, Cedar Park Police Department