Training Courses
AVAILABLE FORMATS: 1-DAY · 2-DAY · 3-DAY
Our leadership training classes are designed to create change within the people in your organization—anyone from problem employees to your best and brightest. These individuals will gain an understanding of what's possible for them to achieve both at work and at home, the motivation to consider what they can improve, and the tools to implement change.
TRAININGS APPLY TO:
Line Staff · Mid-Management · Executives
Interested in hosting an event? Scroll to the bottom of the page to fill out an inquiry form.
Find an Upcoming Training Course!
Below are upcoming training courses. Some of them apply to specific audiences only; others are open to the public. Click each to learn more and register.
Training Topics
Joe Serio Enterprises offers additional training courses on a variety of topics that can be tailored to your audience.
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As government professionals, you are often caregivers to the world! You often give and give without concern for yourself. But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that those who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This class offers powerful tools and strategies for understanding and transforming stress.
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You interact with difficult people all the time. Sometimes it’s the frequent flyer or the impatient resident. It can often be your colleagues or supervisors. You need proven tools and techniques for handling difficult people: understanding where they’re coming from and giving the right response at the right time and in the right way. This class provides powerful insight and easy-to-use strategies for dealing with difficult people without losing your mind.
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You may think you’d be more successful if clients weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.
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Between long hours, difficult clients, and declining resources, you need an effective system to accomplish all of the tasks that await you, perhaps especially on your days off. Unfortunately, most public servants are heroic caregivers who want to be of service, which often means they don’t know how to say “no” to people or effectively manage their time. This class provides effective, practical tools for managing time, getting organized, and dealing with procrastination and other productivity issues.
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When you spend most of your waking hours at work, you want your effort to mean something more than just the work you’re doing today. You want it to be meaningful and long-lasting, positively impacting your organization and community long after you’ve retired. Developing a great leadership style that empowers others is the single best way to make a lasting impact. This class explores the foundations of leadership and how to create a powerful legacy.
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One of the most difficult positions in an organization is supervisor. One day you’re one of the group, the next day you’re their boss, with little preparation for the new role. This class explores goal setting, delegating, praising and disciplining, the critical importance of following up, managing vs. micromanaging, critical thinking skills and problem solving, and how to most effectively interact up the chain of command.
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Money is at the core of most of life’s most difficult issues. Frequently, arguments at home arise out of money issues. Feelings of self-worth arise out of money issues. Your sense of success is often determined by your money issues. Many of us didn’t grow up with good examples of money discipline so we’re not even sure what to do. This class gets inside the money issue discussing the psychology of money, tracking where your money goes, and presents a system for greater money responsibility.
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Fear and resistance are the biggest obstacles in our way, obstacles we don’t talk about nearly enough. We avoid promotion because we’re afraid of rejection. We don’t speak up because we might embarrass ourselves. We gossip, criticize, and blame out of fear that we ourselves won’t be good enough for others. All of this affects every part of our work and home lives. This class takes a deep dive into fear and resistance and provides strategies for creating a strong foundation upon which all else is built.
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All too often the workplace is filled with tension. Animosity can seep into the department and rot away the morale, damage the culture, and keep people from wanting to come to work. Effective communication lies at the heart of a successful organization. This class addresses managing and resolving conflict; strategies for communicating with various personality types; rapport building and customer service; improving emotional intelligence for more effective communication, and much more.
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Stress, burnout, PTSD, and other mental health issues plague the 911 industry. The effects have a direct impact on a dispatcher’s ability to effectively, efficiently, and accurately perform their duties. Dispatchers must examine their values, priorities, decision-making, and, most importantly, their ability to say “No” in order to reduce stress, think more clearly, and reach work-life harmony!
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