Dispatch Culture

So often, we talk about culture but aren’t quite sure what it means or how to change it. We know by the way the workplace feels whether the culture is positive or negative. That's not very useful information if there’s no remedy. Unfortunately, most in dispatch don’t truly believe a great culture is possible, that 0% turnover is within reach, or that +90% success in training can be attained. Culture is the most critical issue in dispatch because it informs and influences everything you do in the comm center. But having a great culture doesn’t happen accidentally. It is not left to chance. Culture is consciously created, co-created with the direct and indirect participation of all the group’s members. And it has to be re-created, re-lived, and re-experienced daily. The tools and perspectives explored in this book will help 911 professionals think differently about culture and help them understand the fundamental elements that make up a great culture.

Written with a leader in emergency telecommunications, this book is one-of-a-kind. For the first time, a book brings under one cover the dos and don’ts of consciously creating a great culture in dispatch.