Silence.
That’s what we hear so often. All around us.
When there should be cries for help, silence.
When there should be wailing in pain, silence.
Swallow it.
Hide it.
Don’t dare talk about it.
For many, the noise inside our heads never stops.
I’ll never be good enough.
I’m a fraud.
I’ve been abused so much.
I’m no good.
Nobody loves me.
I’m not loveable.
Maybe I should end my life.
Everyone has a story.
Everyone has pain.
Everyone wants to be loved.
Mental health is a central issue in the emergency telecommunications industry. Negativity, low morale, chronic stress, burnout, PTSD, and a host of other maladies undermine the ability of telecommunicators to perform at their best. Recruiting, hiring, retention, and countless other issues are impacted by mental health issues.
When dispatchers are reluctant or unprepared to deal with their mental health issues, the ripples spread throughout the comm center and into their home life.
With the 911 Mental Health Workshop, The 360 Dispatcher creates a safe space for call takers, dispatchers, supervisors, managers, and directors to explore their most vulnerable selves.
The workshop instructors includes a therapist who works directly with telecommunicators across the country.
The 360 Dispatcher is privileged to provide this training to the 911 community.
SESSIONS WILL EXPLORE:
Roots of Fear and Resistance
Loss, Identity, Survival
Language of Grief, Connection, and Courage
Saying “No” Without Guilt
Burnout, Moral injury, PTSD/I
Danger of Avoidant Coping
Stress and Strategies for Building Resilience
Techniques for Processing Traumatic Events
MEET YOUR INSTRUCTORS
Miranda Dibenedetto, LPC is a Licensed Professional Counselor, specializing in trauma, grief, crisis response, peer support, and mental health wellness within public safety populations. She is also a Clinical Director for the Post Critical Incident Seminar through the Law Enforcement Management Institute of Texas and serves as a mental health professional on the State Critical Incident Debrief Deployment Team. Miranda is trained in multiple trauma-informed modalities, including EMDR.
Joe Serio, Ph.D., has trained thousands of 911 dispatchers across the United States and Canada in areas of leadership and well-being. He is the founder and host of the 911 Mental Health Workshop held at the Mayan Ranch in Bandera, TX. The three-day version of this program is now available around the country. He is also founder and host of the 911 Leadership Training Event, Transforming Culture Workshop, 911 Best Practices: Leadership in Action, and the 911 High Performance Academy, all of which are held at the Mayan Ranch.