Work-life balance as a concept is widely misunderstood across emergency telecommunications and, therefore, is practiced ineffectively, if at all. This unique, one-day class challenges participants to examine the assumptions upon which their approach to work-life balance is built and then provides guidance on creating an alternative approach to it. This includes exploring needs, values, priorities, boundaries, and other critical areas.
ABOUT THE CLASS
Areas to be addressed include:
Time Management
Stress Management
Setting Boundaries
Effective Communication
Self Care
Goal Setting
Being Intentional
MEET YOUR INSTRUCTOR
Dr. Joe Serio has trained thousands of 9-1-1 dispatchers across the United States and Canada on topics such as Positive Interaction with Difficult People, Leadership and Your Legacy, Effective Supervision, and Time Management. He regularly visits comm centers around the country listening to calls, interviewing supervisors, and talking with call-takers and dispatchers.
Joe is the founding publisher of the Get the Nerve series of books and was co-founder of The Healthy Dispatcher. He is the author of more than 10 books on personal development, leadership, and wellness, and co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout. Joe holds a Ph.D. in Criminal Justice with a focus on Leadership and Organizational Behavior from one of the leading programs in the country.